Vacancy Description
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Design, build and continuously optimize AI-powered service journeys for Sennheiser consumers across chatbots, agent assist, search and self-serviceIdentify opportunities to automate the end-to-end consumer journey, reducing effort, improving resolution speed and increasing self-service adoptionBuild scalable structures and automation for product and service knowledge, ensuring AI-enabled content is accurate, consistent and multilingualMonitor AI performance and analyse unresolved consumer interactions to continuously improve intents, automation flows and knowledge coverageEnable effective collaboration between people and AI, helping service teams make the best use of capabilities such as agent assist and suggested responsesPartner with Business IT, digital teams, global service teams and external vendors to scale Zendesk, integrations and new AI use casesDrive responsible...
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