Ai change & adoption manager

The AI Change & Adoption Manager plays a critical role in driving colleague awareness, understanding, and adoption of AI, IT services, and digital transformation initiatives across the organisation. This role leads the creation and delivery of clear, engaging, and accessible communication that helps colleagues confidently embrace new technologies—particularly Microsoft 365 Copilot and AI‑enabled ways of working.

Working closely with the Product Owners, Domain Owners, Head of Colleague Experience, and other internal stakeholders, the role ensures that communication, training, and adoption activities are aligned, consistent, and impactful. The manager translates complex technical concepts into simple, meaningful messaging, develops targeted engagement content, and supports the growth of digital and AI literacy across all colleague groups.

This position is central to helping colleagues understand the value of new tools, build confidence in using them, and embed modern...