Agente Universal

The objective of this position is to ensure accurate and efficient attention to digital channels by managing online orders, validating inventory availability across warehouses, and providing end‑to‑end follow‑up on customer requests.

You will report to a Customer Service Leader.

Key Responsibilities

• Support digital channels.
• Online order management.
• Inventory inquiry: validation of stock levels across different warehouses.
• Order generation: management and follow‑up of requests received by phone or email from our different channels (Plaka Planta and Stock).
• Follow‑up on high‑volume projects.

Qualifications

• At least 1 year of experience in a call center.
• Database management skills.
• Experience using Salesforce, Oracle, and Avaya.

Benefits

Benefits will be discussed during the interview process.

Equal Opportunity Statement