Agente de Mesa de Ayuda — Soporte Técnico Nivel 1

Unisys is seeking an entry-level Help Desk Agent to join our Bogotá-based team. You will provide frontline user support, guiding users to restore functionality, and troubleshoot basic hardware, software, and connectivity issues primarily through remote access tools.

This full-time position emphasizes timely ticket closure, adherence to SLAs, and participation in knowledge base improvements. A High School diploma or GED is required, with 0–1 year of experience preferred.