- Ensure the timely answering of customer sales queries, their bookings and follow up:
- By prioritizing the incoming quotes as per set guidelines
- By following the set guidelines in terms of price offering in order to win the quote
- By swiftly responding to customers ad hoc(spot) requests utilizing the Cargolux’s tools (LEAP)
- By offering multiple options on a quote, so that the customers always find a suitable one (price, time)
- By coordinating special cargo with the relevant stakeholders (RM, Global Logistics, …)
- By promoting Cargolux’s value added services
- By re-directing customers to Cargolux’s digital sales channels to increase the awareness and utilization of such channels
- By assisting customers to confirm the bookings via the digital channels upon potential failure of booking
- By requoting the customers if certain parameters of the initi...
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