Agent, Casino Services & Reservations

Position Summary

REQ14123 Agent, Casino Services & Reservations (Open). The Agent, Casino Services and Reservations is an individual who answers multi-line calls, assists with inquiries, and/or directs the calls to the appropriate destinations promptly. The agent is tasked with providing professional and swift service to guests and facilities at the property in an informed and timely manner. The individual is tasked with ensuring guest expectations are met, adhering to established Forbes standards, policies and procedures. He/she will be required to achieve set objectives by management and work in close coordination with the team.

Primary Responsibilities

Exhibits a thorough understanding and working knowledge of Opera, Serenata, Flytech, Syco Vouchers, and room availability including Excel, Power Point and Word and ability to input and access data in the computer. Remains conversant with all services and facilities offered at the Hotel. Maintains current...