Job Description
Provide customer service in monitoring freight to ensure timely arrival, accurate preparation of shipping documents for final delivery to achieve overall customer satisfaction.
Follow up on inbound shipments and ensure freight is made available for customers to receive their cargoes in the quickest possible time. Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.Ensure documents and freight are turned over to customers’ brokers timelyTrace flight delays with airlines and origins to ensure timely feedback on arrival information to customers and customer service teamEnsure all paperwork are in proper order that meet customer’s profile and comply to local rules and regulationsAchieve 100% customer satisfaction at all times through understanding customers’ needs and handling requirements as well as ensuring 100 complianceEnsu...