Agency Banking Operations Manager at Absa Bank

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary

To lead a team of Agency Operations and Quality Assurance Officers/supervisors in ensuring efficient back-office operations that support Agency Banking and the overall financial inclusion agenda of the bank, focusing on driving efficiency, reducing risks, and enforcing controls. Also to ensure compliance with regulatory standards, customer experience, and business development goals through process development, reviews, and audits. Oversee agent and network staff performance, ensur...