Aftersales Service Specialist - German Speaker (Sant Boi De Llobregat)

The Role
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The Aftersales Service Specialist manages all aspects of the customer journey from order confirmation through delivery and beyond, ensuring a seamless and high-quality ownership experience for customers and dealers. The role coordinates service activities, supports warranty operations, and maintains accurate documentation while serving as the primary liaison between customers, dealers, and internal teams.
What You’ll Do
Service Case Management
Handle and resolve service requests from customers and dealers efficiently and accurately.
Log, document, and track all cases to ensure proper follow‑up and closure.
Provide clear and timely communication to customers and dealers on service inquiries, policies, and procedures.
Orders Coordination
Process and track dealer a...