Aftersales Automation & Chatbot Strategy Manager

TikTok's E-commerce Governance and Experience (GNE) team maintains a safe and trustworthy marketplace for users, sellers, and creators. We seek a Service Automation Solutions Program Manager to lead aftersales service automation strategy, deliver end‑to‑end automation, and improve model performance to raise overall aftersales experience.

You will drive chatbot capability enhancements, design LLM‑driven automation, and partner with Product, Data, and Human Service teams to align strategy with