After-sales Training Manager (TTT)-Malaysia(A201199)

Mandate

• Design a training framework covering the entire service chain (vehicle reception → diagnosis → repair → quality check → delivery → follow-up), aligned with HQ technical standards and tailored to Malaysia market needs.
• Establish a TTT program to identify and certify dealer in‑house trainers and internal technical mentors, ensuring sustainable talent replication.

2. Technical Course Development & Localization

• Develop and localize after‑sales training courses, including vehicle technology principles and fault diagnostics, maintenance SOPs, warranty claims policies and procedures, diagnostic tool usage, and customer handling/objection scripts.
• Translate HQ technical manuals and repair videos into training materials suitable for local technicians and service advisors (Bahasa Malaysia/English).

3. Training Delivery & Certification Management

• Organize regular onboarding training f...