After Sales Technical Support – Customer Service Representative

Logistics – Customer Service Representative

• Answer or receive customer requests via different service channels (calls/chat/hotline/mail/tickets), and provide timely and accurate solutions based on SOP.
• Resolve cases within the scope of authority or escape to the appropriate team for unresolved issues.
• Maintain records of customer interactions, process customer accounts, and file documents.

Qualifications

• Proven customer support or Client Service Representative experience with a customer-first mindset, and strong communication and coordination skills.
• Proficient in computer operating systems and Office software.
• Excellent English Communication Skills: Fluent in both spoken and written English
• Strong multitasking, prioritization, and time management skills.
• At least 1 year experience in a customer service role, preferably in a BPO.

Work Setup

• Wil...