After Sales Manager

**Vacancy Title**:After Sales Manager**
**Vacancy Location**:Kristiansand, Norway**
**Engagement Type**:Permanent, Full-Time**
**The Role**:
Here at Survitec, we are currently recruiting for a After Sales Manager to join our Customer Service team based in Kristiansand.
**Key responsibilities for the After Sales Manager role include but are not limited to**:
- Respond to customer inquiries regarding spare parts, servicing, and warranty repairs with expertise and professionalism.
- Provide advanced product and service information, addressing complex customer questions effectively.
- Manage warranty claims, authorize collections, and coordinate necessary repairs while keeping customers informed.
- Prepare and issue quotes for services outside warranty coverage, helping to generate additional revenue.
- Oversee the processing of custom and special orders, working closely with operational teams.
- Act as the first point of contact for escalations, ensuring t...