After-Hours Service Delivery Co-Ordinator Team Lead

PURPOSE OF THE ROLE

The main duty is to ensure all clients receive the highest standards of service, in a professional, kind, and tactful manner and escalate to and organize on-site or a/h service desk resources, if any clients do not get the required service delivery. Proactively identify roadblocks to high quality servicing and implement strategies to deliver the required level of service to the client, utilizing the on-site resources. Monitor and attend to all tickets related to the Service Delivery Co-Ordinator Role. Support any issues that may arise at other sites, that impact customer satisfaction, and escalate to site management if required.

MAIN FUNCTIONS OF THE JOB

General

• Adhere to company policies, procedures, and processes.


• High quality verbal and written communication with clients.