Advanced Technical Support Technician

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide as Advanced Technical Support Technician .

Responsibilities

• Manage daily operations of the Service Desk application support function to ensure timely and accurate resolution of incidents and requests while maintaining high customer satisfaction levels.
• Coordinate with cross‑functional teams to analyze recurring issues in the Service Desk platform and implement sustainable fixes that reduce incident volume and improve overall stability.
• Design and refine application support workflows for Service Desk tools to optimize ticket handling efficiency and minimize user wait times across multiple business units.
• Implement monitoring and alerting strategies for critical Service Desk components to proactively identify performance degradation and prevent service disruptions.
• Review complex tickets e...