Advanced Medical Support Assistant

Summary The Dayton, Ohio VAMC is looking for five (5) Advanced Medical Support Assistant (AMSA) to support the Mental Health, Medicine, Specialty Care Call Center and Rehab Departments within the Clinic Practice Management Service. The AMSA will play an integral role in achieving first-contact resolution through Veteran-centered delivery of care. Responsibilities VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties include, but are not limited to: Provides specialized and expert administrative patient support while working collaboratively in an inter-professional coordinated care delivery model. Recommends changes to existing clinic procedures based on current administrative guidelines. Responsible for answering and initiating telephones calls and secure messages to address the needs of Veterans. Greet patients, perform check in and check out, capture insurance and demographic information, as well as relay messages to appropriate staff inside or ou...