Vacancy Description
Responsibilities
- Design and conduct Office 365 training sessions covering various applications.
- Facilitate sessions, address queries and prepare POE (Proof of Execution) report.
- Assist new customers with onboarding and provide ongoing guidance.
- Develop adoption plans to ensure successful implementation across the organization.
- Create comprehensive training materials, including guides, videos and communication tools.
- Monitor and report adoption progress, suggesting areas of improvement.
- Stay updated on Office 365 updates and incorporate them into training.
- Provide valuable feedback to the internal team and assist with technical troubleshooting.
Education and/or Work Experience Requirements
- Bachelor's Degree in IT, Computer Science, or Software Engineering required.
- Minimum 1 year of experience in customer success, account management, or related field.
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