ADMS Customer Success Manager

The Customer Success Manager (CSM) will be responsible for managing high-touch, strategic existing customer accounts. The CSM will act as the main point of contact for customers, ensuring successful onboarding, driving product adoption (Trusted Advisor), and fostering long-term relationships. The CSM will work closely with top management, middle managers, and cross-functional teams to ensure the customer’s success and alignment with their business goals. Key Responsibilities Serve as the main point of contact for assigned high-touch customers, managing relationships from onboarding through ongoing engagement. Build and maintain strong, long-term relationships with top management and middle managers in customer organizations. Understand power maps and decision makin process in customer organization. Understands customer strategy and how DG solutions (SCADA, ADMS, DERMS, GIS) can help in reaching these goals. Develop and implement customized onboarding plans tailored to individual custom...