Administrator

• Scheduling Administrator
• Duration – 4 months
• Rate: £14.00 p/h + £2.04 p/h holiday pay
• Location: Hampshire, GU14 7DL – office-based 5 days per week

We are recruiting for a Scheduling Coordinator to support a large-scale national project replacing Virgin Media routers across the UK. This role involves direct customer contact, engineer scheduling, and the use of a ticketing system to manage appointments and ensure a seamless router replacement experience.

Key Responsibilities

• Use the Remedy ticketing system to manage and update customer cases.
• Schedule engineers to visit customer properties to replace routers.
• Make outbound calls to customers to confirm availability and arrange suitable appointment times.
• Liaise between customers and field engineers to ensure smooth and timely job completion.
• Update records accurately and maintain clear communication with the wider pro...