Administrator Customer Services-Animal Nutrition

Job Summary

Create Customer satisfaction by ensuring on-time full order processing and following up with all concerned departments for the same.

Roles & Responsibilities

• Handling E2E CS process for local/export business & Walk In Customers
• Interaction with scheduler and WH for updating of sales and stock review reports
• Sales order entry for customer and follow up for order release
• Tracking and monitoring of External OTIF along with RCA for all the misses
• Ensuring out of stock orders are prioritized by coordinating with planning / Sales Team
• Sharing SOA with the customers for his/her area of operation
• Involvement in daily operations meeting, weekly production meeting
• Data steward for Customer Master data (MDM)
• Dealing with commodity/procurement team for sales order process
• Performa invoice for customer
• Maintaining Order bank/status on daily basis. <...