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Administration & Customer Service Assistant

Busways

Pymble, New South Wales, Australia Full Time July 03, 2026
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Vacancy Description

Administration & Customer Service Assistant

Administration and Customer Service Assistant (Kempsey) â€“ Full Time 
Kempsey, NSW

Ready for your next opportunity? Busways is looking for an Administration and Customer Service Assistant at our Kempsey depot. You have the chance to make a key difference in the community by ensuring safe and reliable transport services every day!

What You’ll Be Doing:

  • Investigate and respond to customer feedback in collaboration with Transport for NSW (tfNSW) through the TfNSW Salesforce CRM
  • Support Busways’ compliance with KPI’s to Customer Service and Response to Customer Feedback
  • Assist with evidence gathering (e.g. CCTV, journey data and staff statements) to support complaint investigations
  • Provide administrative support for investigations, contract reporting, and service delivery activities relating to customer complaints and feedback

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    Vacancy Details

    Location Pymble, New South Wales
    Country Australia
    Type Full Time
    Category Information and Record Clerks
    Posted July 03, 2026

    About Busways

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    Busways

    Pymble, Australia

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