Acturis Operations Analyst

The role

We have a fantastic opportunity for an Acturis Operations Analyst (known as Systems Operation Analyst within the Group) here at the Jensten Group. Reporting to the Head of Systems Operations, the main purpose of the role is to take ownership of tickets submitted by our users into our helpdesk system. You will assist users with their Broking System needs and requirements, ensuing all incidents and requests are logged while staying within SLA’s. Some key objectives & responsibilities will include:

• Timely Helpdesk support for all Acturis issues, queries and change configuration requests

• Prioritise and manage own workload effectively, managing several open incidents, problems, and mini projects simultaneously

• Work with the Acturis System Support team to build up knowledge base ...