Acn Gn - Song - Service - Ce – Nice Cx One – Analyst

About The Wedding Company (TWC)The Wedding Company is a tech-enabled, full-stack wedding planning platform that managesthe entire wedding journey end-to-end. With a curated vendor network, expert planningassistance, and a customer-first approach, we help couples plan their dream weddingsseamlessly.Role OverviewWe’re hiring a Customer Experience Manager — a central resource responsible for owningand enhancing the customer journey at every stage. From acting as the face of TWC toresolving escalations and ensuring internal accountability, this role ensures every client enjoys africtionless, delightful experience.This is a high-ownership role for someone who thrives in a cross-functional setup, canproblem-solve deeply, and champions customer satisfaction and service excellence.Key Responsibilities1. Customer Relationship & Experience Management● Act as the customer-facing POC beyond the assigned Wedding Experience Manager(WEM), Wedding Planner (WP), or Relationship Manager (RM) for the pro...