Accounts Receivable

Key Responsibilities

• People Management: Establish and maintain seamless coordination and cooperation with all departments of the hotel to ensure maximum cooperation, productivity, and guest service. Respond to queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Keep personnel well informed of departmental objectives and policies.
• Financial Management: Assist in determining fiscal requirements and compiling budgetary recommendations. Identify optimal, cost‑effective use of resources and educate the team. Supervise and coordinate the Accounts Receivable section, process third‑party claims, and maintain, review, update, and collect guest accounts in accordance with the credit policy. Handle refunds, allowances, discounts, and write‑offs. Investigate special collection problems and advise on credit policy. Recommend transfer of guest accounts to the Delinquent Accounts section. Collaborate with other fun...