Account Manager

Responsibilities

• Manage and develop relationships with existing key client accounts across public and private sector organizations.
• Serve as the primary point of contact for assigned customers and maintain regular engagement with key stakeholders.
• Understand clients' business objectives, operational challenges, and technology requirements to identify opportunities for service expansion.
• Drive account growth through cross-selling and upselling of IT managed services, staffing solutions, project services, and consulting offerings.
• Develop account plans and strategies to maximize customer retention and revenue growth.
• Conduct regular business reviews and performance meetings with clients.
• Monitor account performance, service quality, contract compliance, and client feedback.
• Identify and manage commercial risks, service issues, and escalation matters in a timely manner.
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