Account Manager

Job purpose:

Manage and grow relationships with add-on product vendors (cakes, chocolates, sweets, spa,

lifestyle brands, and similar partners) to ensure product availability, quality, timely

replenishment, alignment with The X calendar, and smooth operational integration.

The role focuses on transforming vendor interactions from ad-hoc communication into

structured, predictable, and scalable partnerships, while also identifying and onboarding new

brands through a structured pipeline.

Responsibilities:

1. Vendor Relationship Management

• Own day-to-day communication with assigned vendors.
• Build long-term, trust-based partnerships with clear points of contact.
• Conduct regular check-ins (weekly / bi-weekly) with vendors.
• Maintain updated vendor profiles (contacts, SKUs, prices, lead times, MOQs).

2. Item Avail...