Account Manager (Madrid)

Account Manager

We are an AI-native company focused on excellence and user satisfaction, part of the Doctrine group, the leader in Legal AI in Europe. We need a proactive professional to build, automate and scale our Customer Success operations in Spain.

About the Role

• Drive account retention, expansion, and loyalty by deeply understanding the workflows of the legal sector.
• Identify users with low adoption rates and offer help sessions or targeted training in legal prompting.
• Manage contract renewals and work directly on customer retention, taking ownership of monitoring and improving critical indicators such as churn rate and net promoter score.
• Work hand in hand with the reactive support team to document and build customer success operations from the ground up.

What We’re Looking For

Proven experience as an Account Manager