Account Manager – Heating & Plumbing

Account Manager – Heating & Plumbing
Full time - Office Based - 8am-6pm Monday - Friday
The Account Manager is responsible for the end‑to‑end operational delivery of heating and plumbing services for a defined portfolio of clients (estate agents, landlords, commercial clients).
You will lead a small team of schedulers and maintenance administrators, ensuring jobs are allocated efficiently, SLA targets are met, and client relationships are proactively managed.
This role requires someone who thrives in a fast‑paced, reactive environment, can balance operational detail with client‑facing communication, and can drive continuous improvement across workflows, compliance, and customer experience.
Key Responsibilities
1. Client & Account Management
• Act as the primary point of contact for key clients (estate agents, block managers, landlords).
• Manage expectations, provide updates, and resolve escalations professionally.
• Monitor and report on performance,...