Account Manager - Existing Installations (Ottawa)

Your main responsibilities

The Account Manager - Existing Installations (EI) identifies opportunities through key customer contacts and industry information. They locate sources for sale of company products and services, prepare documentation for prospective current customers, and ensure it is communicated appropriately.

Customer and Account Management

• Build and maintain favorable client relationships
• Ensure customer needs or enquiries are met promptly, professionally through effective communications, and follow customer complaints to satisfactory resolution
• Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized
• Assist architects and/or developers with application of company products through layout data and specifications

Portfolio Growth and Retention

• Understand financ...