Vacancy Description
Account Manager, Competitive Salary, Permanent Opportunity
Benefits:
* Competitive salary, depending on experience.
* Company vehicle or car allowance, mobile phone and laptop provided.
* Ongoing training, career progression, and long-term opportunities within a growing organisation.
* Pension scheme and a supportive management team committed to your success.
Key Responsibilities:
* Act as the main point of contact for a portfolio of client accounts, building strong and lasting relationships.
* Conduct regular client meetings and service reviews to ensure contractual expectations are met.
* Monitor service delivery, SLA performance, KPIs, outstanding reactive jobs, planned maintenance, Work in Progress, quotations, engineer attendance, and completion times.
* Proactively resolve escalated issues and work closely with internal departments to deliver excellent customer service.
* Prepare monthl...
Benefits:
* Competitive salary, depending on experience.
* Company vehicle or car allowance, mobile phone and laptop provided.
* Ongoing training, career progression, and long-term opportunities within a growing organisation.
* Pension scheme and a supportive management team committed to your success.
Key Responsibilities:
* Act as the main point of contact for a portfolio of client accounts, building strong and lasting relationships.
* Conduct regular client meetings and service reviews to ensure contractual expectations are met.
* Monitor service delivery, SLA performance, KPIs, outstanding reactive jobs, planned maintenance, Work in Progress, quotations, engineer attendance, and completion times.
* Proactively resolve escalated issues and work closely with internal departments to deliver excellent customer service.
* Prepare monthl...
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