Vacancy Description
Client Relationship & Account Management
- Build and maintain strong client relationships across all levels.
- Manage client renewals, retention, and satisfaction.
- Drive account growth through upselling, cross-selling, and identifying new business opportunities.
- Handle client onboarding, implementation, complaints, and service recovery.
- Conduct regular client visits and provide consultative support.
- Develop and execute sales and account plans.
- Support pricing and contract negotiations.
- Ensure proposals comply with company policies and obtain approvals for non-standard offers.
- Coordinate contract administration, renewals, invoicing, and credit management.
- Ensure timely client payments and minimize bad debt.
- Coordinate with operations to ensure high-quality service delivery.
- Manage pipeline, client records, contracts, contacts, and activity tracking.
- Ensure data integrit...
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