Account Manager, Commercial Market

Responsibilities

• Initiate, develop and maintain personalized business relationships with current and potential clients to promote and sell the products and services offered by Desjardins.
• Act as an account manager by serving as a key intermediary between the business centre and members and clients; ensure proper usage, updating, and satisfaction with the products and services offered, analyze sources of dissatisfaction, and recommend potential solutions.
• Identify and analyze member and client needs, develop personalized solutions, and prepare an integrated service offering; negotiate applicable conditions with members and clients.
• Recommend strategies and solutions for achieving the business centre’s objectives such as increased business volume, sound risk management, portfolio profitability and stronger business relationships.
• Use intelligence to identify opportunities for business development that increase the competitiven...