Account Coordinator (Santiago de Querétaro)

The Account Coordinator is responsible for delivering a quality customer experience, building customer relationships, and managing process execution for existing C.H. Robinson customers. This role partners with operations, supply, and/or capacity resources as an active member of an account team to ensure the customer's business/freight moves as planned and takes actions to resolve exceptions when they occur. Leveraging our processes and technology to drive efficiency, the Account Coordinator ensures customer commitments are met, resolves issues, drives continuous improvement, and articulates customer value. The role develops business knowledge, sales acumen, and foundational skills for a versatile career path in various critical customer-oriented roles.

DUTIES AND RESPONSIBILITIES

• Establishes contacts and builds relationships with customers to understand the customer's needs
• Communicates proactively with customers, carriers, s...