2nd line IT Support

As a 2nd line Support Analyst, you'll oversee the day-to-day management and maintenance of IT systems, ensuring they run smoothly and efficiently. This role is essential in supporting the technology needs of the business and resolving any system-related issues promptly.

Client Details

This organisation operates within the Fintech industry, offering services to meet the evolving needs of its clients.

Description

Manage and maintain IT systems to ensure optimal performance and reliability.
Monitor system activities and troubleshoot any technical issues that arise.
Collaborate with the Technology department to implement system upgrades and improvements.
Support users with technical queries and provide solutions in a timely manner.
Ensure data integrity and maintain system security protocols.
Document system processes and create user guides where required.
Coordinate with external vendors for system-related support and services.
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