24/7 Service Desk Specialist — Payments & Incident Response

Network For Electronic Transfers (S) is seeking a Service Desk Support in Singapore to provide first-line, round-the-clock assistance for critical payment systems. You will manage service desk operations, act as the primary contact for inquiries, and coordinate with IT and vendors to resolve issues promptly.

The role emphasizes incident resolution, root-cause analysis, timely RCA communication, and adherence to SLAs within a fast-paced payments environment.