24/7 Enterprise Service Desk Technician

XTIUM’s 24/7 global Enterprise Service Desk provides frontline IT support to end users, handling hardware/software issues, account management, and password resets via phone, email, and chat. You will use the knowledge base and escalate complex cases to higher tiers while contributing to a premium customer experience.

You’ll participate in team training to enhance technical skills and deliver a white-glove service, with a focus on timely resolutions and strong communication across stakeholders.