2026 Workforce Management GVPKP

ResponsibilitiesReview completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standardsPartner with Business Development, Operations, and Clients to develop new models to support staffing and volume changesLead reviews of Call Center efficiency and customer service performance to ensure client needs and Concentrix financial performance are metPartner with support functions to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management teamLead the development of forecasts, resource plans, and schedules for new programsAssociate's degree in related field from a four-year college or university with more than seven years of relevant experience (with at least two years of Progressive Management Experience) preferredExperience with forecasting, capacity planning and scheduling software toolsExcellent communication skills, both written and verbal. Abil...