1st line telecoms support engineer - office based

We are looking for a motivated and customer-focused 1st Line Telecoms Support Engineer to join our expanding IT & Telecommunications support team.

This opportunity is ideal for someone with excellent communication skills, a strong interest in technology, and a passion for developing a long-term career within telecoms and IT support. In this role, you will serve as the first point of contact for telecoms-related incidents, technical queries, and service requests, ensuring customers receive timely assistance and a high standard of support.

The successful candidate will contribute to a fast-paced and professional working environment where reliability, responsiveness, teamwork, and exceptional customer service are key to success.

Key Responsibilities Provide 1st line technical support for telecoms and telephony-related issues Log, categorise, prioritise, and manage support tickets through the service desk system Troubleshoot and resolve issues relating to: Vo IP ...