Vacancy Description
Company Description
Job Description
Responsibilities
- Take new cases and follow up on all active cases
- Case documentation
- Ensure escalated cases are getting traction
- Check mailbox to ensure that: previous cases are not reopened or re-open if needed
- Attend weekly meetings with a Team Lead to reinforce important topics, processes updates and other topics
- Attend workshops and Q&A sessions if needed
- Participate in pilots
- Update all trackers requested by the Team Leads
Qualifications
- Must be highly innovative, solution-oriented and can follow through with the customers until their concerns are resolved.
- Experience on Exchange Online
- Experience on SharePoint Online
- Managing and troubleshooting Skype for Business Online, Teams and OneDrive
- Experience with DirectSyn (AD Connect) setup and configuration
- Experience with DNS a...
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