1 x 1 X Property Customer Service Senior Agent UK - Claremont: WC

Rentokil Initial is a global services company operating in 84 countries, dedicated to protecting people and enhancing lives through pest control, hygiene and interior landscaping.

Responsibilities

• Record all customer enquiries using in‑house systems.
• Handle inbound and outbound communication, including booking surveys via calls, emails, and web chats.
• Coordinate with customers and operations to schedule property surveys at convenient times.
• Explain the survey process, the service benefits, and collect survey fees at the time of booking.
• Achieve individual and team targets to qualify for performance bonuses.
• Provide excellent service, exceeding customer expectations on every call.
• Communicate effectively with customers, field teams and other departments to resolve queries.

Skills and Competencies

• Experience in a fast‑paced call centre or customer‑service environment....